Our Goals for High Quality, Person-Centred Care

High Quality, Person-Centred Care Logo

Support and foster a quality culture across the continuum of care

Strategies to move us forward:

  • Implement The Excellent Care for All Act at a local level to embed a culture of quality within all LHIN health service providers
  • Develop mechanisms for tracking quality of care, safety and system effectiveness as it pertains to desired outcome
  • Implement consistent care pathways and standardized care plans (i.e. discharge plans)
  • Use scientific evidence to support effective utilization of health care dollars

Value people’s experiences to support system improvement

Strategies to move us forward:

  • Identify person experience metrics and use to guide service improvement and development 
  • Ensure services are flexible to meet consumer and caregiver needs 
  • Include people with lived experience as active members of planning and quality improvement teams 
  • Develop a LHIN-wide customer service focused approach

Apply a health equity lens for the delivery of health care services

Strategies to move us forward:

  • Raise awareness and decrease stigma to minimize marginalization
  • Focus on the most vulnerable populations and develop awareness and understanding of health equity issues to support those in need
  • Support the provision of services which are linguistically and culturally competent
  • Work in collaboration with the French Language Service Entity (Reflet Salvéo) and Aboriginal leaders to leverage existing capacities and explore new opportunities to meet the respective needs of the Francophone and Aboriginal communities


Excellent Care for All Act

The Excellent Care for All Act, 2010 puts patients first by improving the quality and value of the patient experience through the application of evidence-based health care.

The legislation includes requirements for:

  • Quality committees, which will report to health-care organizations on quality-related issues.
  • Annual quality improvement plans, which each health-care organization will be required to develop and make public.
  • Executive compensation which will be required to be linked to achieving improvement targets set out in the annual quality improvement plan.
  • Patient/client/caregiver surveys to assess satisfaction with services.
  • Staff surveys to assess satisfaction with employment experience and views about the quality of care provided by the health care organization.
  • Declarations of values that will be developed after public consultation by health-care organizations that are currently without one.
  • Patient relations process to address patient experience issues and reflect its declaration of values.

The legislation also expands the mandate of Health Quality Ontario (HQO) to recommend evidence-based delivery of health care based on clinical practice guidelines. The Ministry, HQO and LHIN Chief Executive Officers are collaborating in support of Excellent Care for All implementation and the provincial quality strategy.




Mississauga Halton LHIN Board Quality Committee

The Mississauga Halton LHIN Board established a Quality Committee on July 5, 2012 with the following mandate:

  • Ensure that transparent mechanisms and plans are in place to drive quality health care service, patient safety and system effectiveness.
  • Establish a quality culture across the local continuum of care ensuring that the LHIN’s HSPs have developed the capability and capacity required for this quality focus.
  • Ensure that controls and accountabilities are in place to address areas of quality health care service, patient safety and system effectiveness as it pertains to improved patient outcomes.

Quality Committee Charter