Our Goals and Strategies for Quality

Ensure the Needs and Voice of the Patient and Their Family Shape How Services are Delivered

  • Support end-of-life experiences that are respectful of the wishes of the patient and family
  • Foster a positive patient experience by supporting care continuity and flexible service delivery models
  • Provide patients and their families with more control over the services that they need by exploring self-directed care opportunities
  • Be inclusive of people’s circle of support in the planning and provision of care delivery models

Coordinate and Integrate Care with the Person at the Heart of the Health Care System

  • Involve people with lived experience as active team members on program development or quality improvement committees by utilizing experience based design
  • Drive the delivery of culturally and linguistically appropriate services by engaging with and listening to the voices of Francophone, Aboriginal and other community groups
  • Support people to find the care that fits their needs by fostering a no wrong door culture
  • Develop models for positive patient experiences by learning from industries who excel in customer service

Foster a Culture of Health and Community Wellness

  • Explore joint opportunities to promote healthy living and optimal health by collaborating with community partners
  • Apply a health equity lens for program development and health care service delivery
  • Alleviate social isolation for those seniors who live at home and find it hard to get out by exploring innovative partnership models
  • Develop a quality framework that includes measures related to care outcomes and people’s experience with the health care system
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