Complaint, Concern, Compliment

Patient Ombudsman

The Patient Ombudsman is responsible for investigating complaints related to Ontario’s hospitals, long-term care homes and home and community care.

Ontario Ombudsman

The Ontario Ombudsman is responsible for investigating complaints related to public sector bodies. The Ontario Ombudsman can not investigate hospitals, long-term care homes and home and community care.

Is your complaint ONLY about a Regulated Health Professional?

All regulated health professionals belong to regulatory bodies called “colleges”. If your complaint is only about a regulated health professional, such as a physician, nurse, physiotherapist, etc., you will need to contact the appropriate college, for example:

Health Care Consent Act

The Health Care Consent Act (HCCA) is an Ontario law that has to do with the capacity to consent to treatment.

Freedom of Information (FOI) Requests

Information regarding the Freedom of Information Request process may be found here. 

One of the core values that guides our work across the Mississauga Halton LHIN is listening to feedback from our communities. The Mississauga Halton LHIN Complaint, Concern, Compliment process provides people with a means of registering a health care complaint or concern, and feedback on what is working well related to the care they receive.

The process ensures follow-up and helps to identify potential systemic issues. The Mississauga Halton LHIN is committed to resolving or overseeing the resolution of a complaint in a timely manner. A review process is in place to record and ensure that reported complaints are addressed. All reported complaints will:

  • Be received with courtesy and recorded accurately
  • Be acted upon promptly and fairly
  • Be confidential and protected
Provincial (Pan-LHIN) Guiding Principles for Complaints Management

Protecting Your Privacy

If you have a concern that requires us to collect your personal information and you would like us to follow up, Mississauga Halton Local Health Integration Network and its staff may need to collect your personal information in accordance with the Local Health System Integration Act, 2006 and the Freedom of Information and Protection of Privacy Act. If we do need to collect your personal information, we will require your written consent. 

Please click on one of the following consent forms, depending on your need:

If you have any questions about this collection and use of personal information or the consent form, please contact:

Mississauga Halton Local Health Integration Network
Privacy Officer
401 The West Mall, Suite 1001, Etobicoke, ON M9C 5J5
905-855-9090, extension 7883│ 1-877-336-9090, extension 7883

If you have concerns that relate to services provided or to be provided by someone else and not to you, please contact the Mississauga Halton LHIN directly for further instructions. 

If you wish to contact the Mississauga Halton LHIN to file a complaint, concern, or compliment, there are several ways of doing so:

  • Phone: 1-877-336-9090, extension 7883
  • Fax: 905-855-8989
  • Mail: Mississauga Halton Local Health Integration Network
    Ombudsperson, Privacy & Ethics Office
    401 The West Mall, Suite 1001, Etobicoke, ON M9C 5J5