Complaint, Concern, Compliment

Patient Ombudsman

The Patient Ombudsman is responsible for investigating complaints related to Ontario’s hospitals, long-term care homes and home and community care.

Ontario Ombudsman

The Ontario Ombudsman is responsible for investigating complaints related to public sector bodies. The Ontario Ombudsman can not investigate hospitals, long-term care homes and home and community care.

Is your complaint ONLY about a Regulated Health Professional?

All regulated health professionals belong to regulatory bodies called “colleges”. If your complaint is only about a regulated health professional, such as a physician, nurse, physiotherapist, etc., you will need to contact the appropriate college, for example:

Health Care Consent Act

The Health Care Consent Act (HCCA) is an Ontario law that has to do with the capacity to consent to treatment.

Freedom of Information (FOI) Requests

Information regarding the Freedom of Information Request process may be found here. 

One of the core values that guides our work across our region is listening to feedback from our communities. The Home and Community Care Support Services Mississauga Halton Complaint, Concern, Compliment process provides people with a means of registering a health care complaint or concern, and feedback on what is working well related to the care they receive.

The process ensures follow-up and helps to identify potential systemic issues. We are committed to resolving or overseeing the resolution of a complaint in a timely manner. A review process is in place to record and ensure that reported complaints are addressed. All reported complaints will:

  • Be received with courtesy and recorded accurately
  • Be acted upon promptly and fairly
  • Be confidential and protected

To provide feedback: 

1. About Home and Community Care Support Services - If you have a compliment, concern or complaint about home and community care support services, click here.

2. About other Health Services Providers - If you have a compliment, concern or complaint about a health care service other than home care, please contact: 

Ontario Health Central

Telephone - 705-721-8010, ext. 3210

Email - OH-Central-Feedback@ontariohealth.ca

 

Please note, if you have a concern that requires us to collect your personal health information and you would like us to follow up, we will collect your personal information in accordance with the Local Health System Integration Act, 2006 and the Personal Health Information Protection Act, 2004.